arr99 is firmly committed to keeping gambling fun, safe, and within your control. Whether you are betting on PSL from Lahore or playing live casino from Karachi, we want your experience on arr99 to remain a source of entertainment — never a source of stress or financial harm.
This page outlines every tool, policy, and resource arr99 has put in place to support responsible gaming for Pakistani players. Please read it carefully — your wellbeing genuinely matters to us.
Our Commitment
arr99 has built a comprehensive set of responsible gaming features that every Pakistani player can access directly from their account. These tools are free, immediate, and always available.
Every arr99 account requires mandatory CNIC-based identity and age verification before any deposit or withdrawal can be processed. No exceptions. Our KYC process is designed to ensure arr99 is only ever used by adults aged 21 and over.
If you feel you need a break from arr99, our self-exclusion tool lets you suspend your account for a set period — from 30 days up to a permanent lifetime ban. Once activated, self-exclusion cannot be reversed before the chosen period ends.
Set a daily, weekly, or monthly PKR deposit limit directly from your arr99 account settings. Limits take effect immediately. If you want to reduce a limit, the change is instant. Increasing a limit requires a 7-day cooling-off period before it takes effect.
arr99 allows you to set session time alerts that notify you when you have been playing for a specified duration. Taking regular breaks is one of the most effective ways to keep gambling as entertainment rather than compulsion.
Need a short pause without committing to full self-exclusion? arr99 offers cooling-off periods of 24 hours, 7 days, or 30 days. During a cooling-off period your account is suspended and no promotional communications will be sent to you.
arr99's support team is available around the clock to discuss any responsible gaming concerns you may have. Whether you are in Islamabad, Faisalabad, or anywhere else in Pakistan, help is always just a message away.
Know the Signs
Gambling becomes a problem when it stops being fun and starts affecting your finances, relationships, or mental health. arr99 wants you to recognise these warning signs early. If any of the following sound familiar, please use our responsible gaming tools or contact support immediately.
Honest answers to these questions can help you understand your current relationship with gambling. If you answer "yes" to three or more, we strongly recommend using arr99's responsible gaming tools or speaking to a professional.
Account Controls
Every arr99 account comes with a full suite of responsible gaming controls. Here is how each tool works and how to activate it.
arr99 allows you to set a maximum PKR deposit amount on a daily, weekly, or monthly basis. Once set, the limit is enforced immediately and cannot be exceeded regardless of payment method — whether that is JazzCash, EasyPaisa, HBL, or any other channel.
How to set it: Log in to arr99 → Account Settings → Responsible Gaming → Deposit Limits → Enter your preferred limit and confirm.
Reducing a limit takes effect instantly. Increasing a limit is subject to a mandatory 7-day waiting period to give you time to reconsider.
In addition to deposit limits, arr99 lets you set a maximum loss limit per day, week, or month. If your net losses reach the limit you have set, arr99 will automatically prevent further wagering for the remainder of that period.
How to set it: Log in to arr99 → Account Settings → Responsible Gaming → Loss Limits → Set your PKR threshold.
This is one of the most effective tools for keeping gambling within a budget you are comfortable with.
Set a maximum session duration after which arr99 will display a reminder and optionally log you out automatically. You can configure session limits ranging from 30 minutes to 8 hours.
How to set it: Log in to arr99 → Account Settings → Responsible Gaming → Session Limits → Choose your preferred session length.
Regular breaks help you stay in control and make more considered decisions about your play.
A cooling-off period is a short, temporary account suspension. Choose from 24 hours, 7 days, or 30 days. During this period your account is locked, no bets can be placed, and all marketing communications are paused.
How to activate: Log in to arr99 → Account Settings → Responsible Gaming → Cooling-Off Period → Select duration → Confirm.
A cooling-off period cannot be reversed once activated. The account will automatically reopen when the period expires.
Self-exclusion is arr99's most serious responsible gaming tool. You can exclude yourself from arr99 for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully closed, all marketing is stopped, and you cannot create a new arr99 account.
How to activate: Contact arr99 support at [email protected] and request self-exclusion. Our team will process it within 24 hours. You may also activate it directly from Account Settings → Responsible Gaming → Self-Exclusion.
Important: Self-exclusion periods cannot be reversed or shortened once activated. Any balance remaining in your account at the time of exclusion will be returned to you via your original deposit method.
If you have decided that self-exclusion is the right step for you, here is exactly how the process works at arr99. The whole process takes less than 24 hours.
Contact arr99 Support — Email [email protected] with the subject line "Self-Exclusion Request" or navigate to Account Settings → Responsible Gaming → Self-Exclusion.
Choose Your Exclusion Period — Tell our team whether you want 6 months, 1 year, 3 years, or a permanent lifetime exclusion. All options are honoured without question.
Account Suspension — arr99 will close your account within 24 hours. All marketing communications will be stopped immediately. Any remaining balance will be returned.
Confirmation Sent — You will receive an email confirming your self-exclusion is active, including the end date (if applicable). Keep this for your records.
Seek Additional Support — arr99 strongly encourages players using self-exclusion to also seek professional counselling. Consider reaching out to a mental health professional in your city — Karachi, Lahore, Islamabad — for additional support during this time.
Our Standards
arr99 does not just provide tools — we have embedded responsible gaming into the core of how we operate. These are the commitments we make to every Pakistani player on our platform.
No player can deposit or wager on arr99 without completing CNIC-based age verification confirming they are 21 or older. This is non-negotiable and applies to every account without exception.
arr99 does not send targeted bonus offers to players who have activated any responsible gaming tool or who have shown patterns consistent with problem gambling. Our marketing systems are designed to exclude vulnerable players automatically.
Every member of the arr99 support team undergoes training to recognise and respond sensitively to signs of problem gambling. Our staff are equipped to refer players to appropriate support resources.
arr99 conducts periodic internal audits of our responsible gaming tools to ensure they are functioning correctly, are easy to use, and are genuinely effective in supporting player wellbeing.
arr99 believes informed players make better decisions. Game RTPs and odds information are available within each game's information panel so you always know the terms of play before wagering.
Practical Advice
These straightforward guidelines can help you enjoy arr99 as the entertainment platform it is meant to be — without letting it become a financial or emotional burden.
arr99 is committed to keeping gambling safe and fun for every Pakistani player. If you are ready to play — do so within your limits, with the tools and support of arr99 behind you every step of the way.
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